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Returns & Exchanges
Policy Summary
Everything below is explained in full further down the page. If anything isn't clear, call us.
Return windows
Refund, exchange, or store credit
For online orders, the return window starts the day your piece is delivered. For in-store purchases, they start the day of your purchase.
Original payment method
Bring your unworn piece back within 7 days, and we'll refund you to the card or method you paid with. In-store, we refund you at the counter, on the spot. All returns are subject to a restocking fee of 4%.
Exchange or store credit
For 30 days after your purchase or delivery, we're glad to exchange your piece for something else, or issue store credit for the full amount. Store credit never expires.
Before you bring it back
Conditions & Exclusions
- Unworn, unaltered, and in the condition you received it
- In its original packaging, with any tags still attached
- Returned with its original diamond certification, if one came with it
- If the diamond certification is missing or damaged, a replacement fee may apply.
- Custom and special orders. Once we've begun work on a piece designed for you, your deposit is non-refundable
- Engraved and personalized items
- Last Chance and sale items
- Anything worn, altered, resized, or serviced by another jeweler
From out of town
Returning by mail
If you've moved away or bought online, you can mail your piece back. Please contact us before shipping anything — packages sent without contacting us first can't be accepted.
Call or email first
Reach us at (209) 529-2110 or info@gabrielfinejewelers.com before shipping anything back. We'll confirm your return and walk you through it. Packages sent without contacting us first can't be accepted.
Ship it insured
Send your piece via UPS or FedEx, overnight or 2-day, insured for the full purchase price with signature required. Any piece shipped to us uninsured travels at your risk — we can't be responsible for a package lost or damaged before it reaches us.
We inspect and email you
Once your piece arrives we'll inspect it and email you within 2 business days to confirm what we found and what happens next.
Who pays shipping
Return shipping is the customer's responsibility — except when the issue is a manufacturing defect. If something left our store with a flaw in the workmanship, we cover shipping both ways.
1700 McHenry Ave, Suite 27
Modesto, CA 95350
What happens next
When your refund lands
In-store: Refunds go back to your original payment method within 5 business days, though your bank may take a few more days to post it.
By mail: Once your piece arrives, we'll inspect it and email you within 2 business days. Approved refunds go back to your original payment method within 5 business days, though your bank may take a few more days to post it.
If it's been more than 10 business days since we approved your refund, please call us at (209) 529-2110.
Custom & special orders
Made for you, and no one else.
A 50% deposit is required to begin. Once we've started work, that deposit is non-refundable. Custom and special orders are final sale.
Completed orders are held for 60 days after we notify you they're ready. If we haven't heard from you by then, we'll reach out again before doing anything else.
After the return window
Keeping it is the beginning, not the end.
Every piece of fine jewelry we sell carries our Limited Lifetime Warranty, free, for as long as you own it — prong retipping, stone tightening, unlimited cleaning and polishing, and your first resizing included.
That coverage applies to custom pieces and final sale items exactly the same as anything in our cases.
Questions?
Call or email, and we'll answer any questions you may have.
Sat 10am–5pm
Sun Closed
This policy applies to purchases made on or after November 1, 2026. We may update these terms; the version in effect at the time of your purchase governs your purchase.